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FAQ |
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Personalization & Artwork
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Let Us Personalize Your Gift or Award with Your Company Logo or Custom Copy!
Any item in our catalog can be personalized with a recipient’s name.
When personalizing a large quantity of names we require an EXCEL or WORD document of all names of recipients (First Name, Last Name) formatting. A paper proof will be faxed of all names required for proof of spelling accuracies. Production cannot begin without receipt of an accepted Paper Proof.
Please visit our pricing section for information on personalizing with a specific name or names.
Artwork
Good quality black and white Camera Ready art is required. Photocopies, business cards, letterheads, colored layouts, etc., will be subject to clean up charges of $35.00 per hour. Please contact customer service to inquire about a quote on cleaning up your art today.
Computer Graphics
Our art department uses CorelDraw and Adobe Illustrator. Artwork may be sent on disk or via e-mail in the following formats: CorelDraw (.cdr), Adobe Illustrator (.ai or .eps), or High Resolution Black & White (no grayscale) Tiff file (600 dpi or greater). Files must be readable on an IBM PC.
Email: artwork@basicxpressions.com
Please include a laser-printed hard copy of your artwork and instructions. All fonts must be converted to curves (paths, outlines). We will not accept responsibility for incorrect font substitution and cannot install outside client fonts on our systems.
Paper Proof
A Paper Proof will be faxed for approval prior to production.
This paper proof is an acknowledgement of your order. Kindly check this proof CAREFULLY, mark any corrections and fax back ASAP. We cannot be held responsible for any errors once the artwork has been approved.
Production cannot begin without receipt of an accepted Paper Proof. (May not be required on repeat orders).
Approval is required within 24 hours to secure your production date.
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Optical Crystal
Optical Crystal, as clear and as flawless as used in binoculars and camera lenses, represents the ultimate expression of excellence. Optical Crystal is manufactured in large sheets up to 3" thick, and while still molten, is subjected to tremendous pressure to ensure no bubbles, flow lines or other distortions.
Optical Crystal is 100% Lead Free and extremely hard. It is this hardness that provides the basis for the brilliant cuts and bevels, as well as the ultra high polished surfaces. Each piece of Optical Crystal is hand polished and beveled. What an ideal way to recognize achievement and express appreciation.
24% Lead Crystal
Most fine crystal contains lead oxide. Although some manufacturers claim up to 30% lead content, 24% is the optimum percentage for color, weight and hardness, while still ensuring clarity, sparkle and brilliance.
24% Lead Crystal, with its exceptionally high perceived value, has been sought after and treasured for generations, and remains a status symbol even today.
Starfire Crystal
Starfire Crystal is lead free, and also has a low iron content. The removal of this pigmentation results in a product that is equal in clarity to all but the finest optically clear crystal.
Starfire Crystal is manufactured in varying thicknesses up to 3/4". Due to the extreme clarity of Starfire Crystal, the highly polished bevels and edges create a beautiful reflection, with a slight blue sparkle.
Jade Crysta
The iron ore content in the silica sand used to produce Jade Crystal results in the distinctive green tint, which has become so popular in the trophy industry. Jade Crystal is very hard, facilitating steep bevels and capable of being finished to a very high polish level.
Jade Crystal is manufactured in varying thicknesses up to 3/4". The thicker the piece, the more distinctive the green tint, especially when viewed from the edge. The contrast of color created by Deep Etching has made Jade Crystal a very popular choice for Award and Recognition pieces.
Defects in Crystal
Please be aware that even in the finest crystal, minor variations in clarity and color can occur. Occasional air bubbles, chill marks or flow lines are inevitable, especially in molded or blown crystal products. In order to obtain the optimum finish, extra polishing may be necessary, which may cause variations in size. These minor variations in size, quality, color and clarity are not considered defects.
Care of Crystal
Crystal is susceptible to minor surface scratches. Care should always be exercised in the handing of a beautiful piece of Crystal. Wash your crystal with mild soap and warm water. Dry with a dust free cloth.
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Rosewood
Grain: hard dark reddish wood of a rosewood tree having a strongly marked grain
Figure: any of those hardwood trees of the genus Dalbergia that yield rosewood- dark red or purplish colour streaked and variegated with black.
Texture: Moderately fine texture.
Properties: a very nice working wood with power tools right down to a carving knife. Very stable and it will not shrink or expand once in use. For its weight, Rosewood is exceptionally strong.
Use: used in cabinetwork, flooring, plaques, award bases and much more.
Walnut
Grain: varies from straight to all kinds of wild figures. For model building straight is selected.
Figure: when freshly cut, the wood is purplish-brown turning to a chocolate brown with simple figuring of darker brown streaks. Sapwood is a light tan.
Texture: is uniform and moderately coarse.
Properties: a very nice working wood with power tools right down to a carving knife. Very stable and it will not shrink or expand once in use. For its weight, Walnut is exceptionally strong.
Use: decorative planking, carvings and moldings. Well suited for hull timbering and framing. American Black Walnut is in such high demand on the world lumber markets, and the timber has been so freely exploited, that supply is rapidly diminishing year by year.
High Gloss
Layers upon layers (about 20-30) of gloss are applied to our beautiful wood products. This process not only enhances the coloring of our product but the super high gloss piano polish helps to eliminate fingerprints, smudging and static that attract dust. A truly outstanding finish that will be enjoyed for years to come!
Defects in Wood
Please be aware that even in the finest wood product, minor variations in clarity and colour can occur. In order to obtain the optimum finish, extra polishing may be necessary, which may cause small variations in size. These minor variations in size, quality, colour and clarity are not considered defects.
Care of Wood
Wood is susceptible to minor surface scratches. Care should always be exercised in the handling of a beautiful piece of wood. Polish your wood product with a dry dust free cloth and usually the mist of your breath is sufficient. Water can be used if needed but avoid any cleaning solutions as scratching may occur as a result.
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Ceramic
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Any of various hard, brittle, heat-resistant and corrosion-resistant materials made by shaping and then firing a nonmetallic mineral, such as clay, at a high temperature. The art or technique of making objects of ceramic, especially from fired clay.
Defects in Ceramics
Please be aware that even in the finest ceramics, minor variations in clarity and color can occur. Occasional air bubbles, chill marks or flow lines are inevitable, especially because most ceramics are molded products. In order to obtain the optimum finish, extra firing and different molds may be necessary, which may cause variations in size. These minor variations in size, quality, color and clarity are not considered defects.
Care of Ceramics
Ceramics are susceptible to minor surface scratches. Care should always be exercised in the handing of a beautiful ceramic piece. Wash your ceramics with mild soap and warm water. Dry with a dust free cloth and avoid bumping.
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A metamorphic rock that takes a high polish and is formed by alteration of limestone or dolomite, often irregularly colored by impurities, and used especially in architecture and sculpture.
Defects in Marble
Defects in material and workmanship will be corrected without charge. However, random veins will occur in Genuine Marble, and should not be considered a defect.
Care of Marble
Marble is susceptible to minor surface scratches. Care should always be exercised in the handing of a beautiful marble piece. Wash your marble with mild soap and warm water. Dry with a dust free cloth and avoid bumping.
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Our beautiful molded pieces are created by the raw material being melted to a certain temperature and then cast in a mold to a specific shape. Once cooled to a certain temperature a high polish process is applied to create your beautifully molded piece.
Defects in Molded Pieces
Defects in material and workmanship will be corrected without charge. However, please be aware that even in the finest molds, minor variations in clarity and color can occur. Occasional air bubbles, chill marks or flow lines are inevitable in molded products. In order to obtain the optimum finish, extra firing and different molds may be necessary, which may cause variations in size. These minor variations in size, quality, color and clarity are not considered defects.
Care of Molded Pieces
Molded pieces are susceptible to minor surface scratches. Care should always be exercised in the handling of a beautiful molded piece. Polish your molded piece with a polishing cream. Dry and buff with a dust free cloth.
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Stainless Steels are considered to be steels with corrosion-resistant properties. This resistance arises from an oxide film that forms naturally on the surface of the steel. This film will “self heal” if damaged mechanically or chemically. Different grades of stainless steel vary in their ability to withstand corrosion, so it is important to know which grade a product is made from.
STRENGTH:
The strength of stainless steel is about 20% greater than mild (ordinary) steel.
Care of Stainless Steel
Most stainless steel cleans easily without the need for harsh chemicals. Grease or oil should be cleaned as soon as possible. They get harder to clean if left on for more than a day or two. We recommend the use of a good quality stainless steel cleaner, use a soft cloth and wipe it with the grain. After a few applications fingerprints are much less noticeable. Never use abrasive materials to clean stainless steel
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Brass
A yellowish alloy of copper and zinc, sometimes including small amounts of other metals, but usually 67 percent copper and 33 percent zinc.
Brass/Silver Plating
To cover or overlay with gold, silver, or other metals, either by a mechanical process, as hammering, or by a chemical process, as electrotyping.
Care of Brass & Silver
Most Brass & Silver cleans easily without the need for harsh chemicals. Grease or oil should be cleaned as soon as possible. They get harder to clean if left on for more than a day or two. We recommend the use of a good quality brass/silver cleaner, use a soft cloth and wipe it. After a few applications fingerprints are much less noticeable. Never use abrasive materials to clean Brass or Silver.
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Guarantee
Defects in materials and workmanship will be corrected without charge.
However, please be aware that even in the finest crystal, minor variations in clarity can occur. Occasional air bubbles, chill marks or flow lines are inevitable. Such minor variations are not considered defects.
Sizes & Weights
All sizes, capacities, dimensions, etching sizes and weights shown in this catalog are approximate.
Minimum Quantities
Most items in our catalog do not require any minimum quantity. However, some products have low minimums of 6, 12 or 24.
Inventory Availability
While every effort is made to maintain all items in inventory, we cannot be held responsible if any item is unavailable.
Production Time
Normal production time is 15 days from approval of artwork or sample. For orders requiring Colorfill, please add 3 days.
Trademarks
All liability for the proper use of logos or trademarks rests with the customer. We assume no liability for trademark or copyright disputes. We reserve the right to photograph or show as samples, any item produced by us, without any liability as to trademark or artwork rights. All logos shown in this catalogue are for display purposes only. No endorsement of products should be implied.
Damages & Breakage
Each item will be carefully packed prior to shipment. However, due to the nature of the products, damage may still occur. All claims for damages must first be made with the carrier. Please notify our Customer Service department to arrange for replacements.
Cancellations
All costs incurred prior to order cancellation will be charged.
Returns
No return shipments will be accepted without prior approval. Merchandise may be subject to a restocking fee.
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| Basicxpressions - Allen - Texas - Toll Free 1 (866) 877.2807 - Local (469) 424.1746 - sales@basicxpressions.com |
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